In Lobster_pro, we have found a software that can handle and individually sort a huge range of data formats from all manner of systems.
TECTRION BELIEVES IN LOBSTER.
As a leading service provider for maintaining manufacturing systems, Tectrion was looking to transition to a provider-independent and industry-agnostic business model. Due to long process chains with countless intermediate steps, heterogeneous system landscapes, varying data formats and a severe lack of documentation – the company was struggling to minimise downtime for its customers and having issues with troubleshooting. In choosing Lobster_pro the company took a big step towards achieved coherent and traceable processes and seamless process orchestration.
By installing Lobster_pro on an in-house server, the tool is now only accessed via a browser. Installing it on individual computers was unnecessary. Our software solution enables seamless mapping and user-friendly documentation for entire process chains from order acceptance to disassembly, analysis, damage documentation, spare part procurement, reassembly, checks and certifications all the way to invoicing for Tectrion’s services. Intuitive dashboards also ensure optimised transparency of all steps while data can be easily accessed and input with the interface-agnostic web interface.
- Leading maintenance service provider for manufacturing systems
- Vendor-neutral and industry-agnostic business model
- HQ in Leverkusen, Germany
- Long process chains with numerous intermediate steps, partners and target systems
- Diverging data formats and a variety of systems
- Lack of documentation
- Objective: E2E traceability of all steps and process orchestration
- Lobster_pro installed on in-house server with subsequent browser-only access; eliminating the need for individual computer installation
- Seamless mapping and documentation of full process chains: order acceptance >> disassembly >> analysis >> documentation of damage >> spare part procurement >> assembly > >
- testing >> certification >> invoicing
- User-friendly dashboards for enhanced process transparency
- Interface-agnostic data retrieval and input via web interface
