YOU´LL NEVER WALK ALONE.

LOBSTER IT SERVICES: IMPLEMENTATION, TRAINING & SUPPORT

Lobster services and training courses are for newbies and old hands alike. Want to run the software on-premise? Or maybe in the cloud? Would you rather take care of the solution yourself or delegate? Maybe you’d like to upgrade to the next Edition or expand your current solution with custom add-ons? Keen to help your employees become lobster-literate? Looking for information on new modules, releases or customer discounts? Maybe you’re looking for support with occasional hiccups? Lobster is happy to help!

Delivery & service models
Lobster Academy
Licences & Editions
Customer Care
Consulting & training
Support

YOU ORDER. WE DELIVER.

LOBSTER DELIVERY AND SERVICE MODELS.

  • drawn-star.png On-premises & in the cloud
  • drawn-star.png Free up core IT resources
  • drawn-star.png Over 20 years of experience
READ MORE

JUST THE WAY YOU LIKE IT.

LICENCES. EDITIONS. DEPLOYMENTS.

Licensing with Lobster is incredibly flexible. Because we care about adapting our software solutions Lobster_data, Lobster_pro and Lobster_pim to the specific needs of our customers. And needs change. Which is why Lobster offers three Editions, a range of deployment options, a subscription model with a myriad of features included by default, optional add-ons, additional cloud services… and and and.

GET IN TOUCH
  • drawn-star.png Three scalable editions: Starter, Business & Enterprise
  • drawn-star.png Gradual expansion through service enhancements
  • drawn-star.png Free trial system for each license and edition
  • drawn-star.png Installation vor Ort, in der Private oder Lobster Cloud
  • drawn-star.png Problem-free relocation without additional technical effort
  • drawn-star.png Fast activation via the Lobster Online system
  • drawn-star.png Only one dedicated license number per system

ADVICE AND ACTION.
ACROSS THE BOARD.

LOBSTER CONSULTING & TRAINING.

Software is not an end into itself. It is a tool for digital action. And sometimes you may need a little support along the way. To answer initial questions. Before choosing our software. Now and again when adding Lobster packages or optional extensions. For mappings, configurations, process migrations, monitoring and interfaces. Or with bigger projects when the time comes. We organise the foundation and admin training courses for your employees. Tailored to your company’s requirements. Whether remote, in your offices or at ours.

GET IN TOUCH

BIG THINGS COME IN ACADEMY PACKAGES.

Knowledge means success. Which is why we offer to train you and your employees at our Lobster Academy. For Lobster_data or Lobster_pro. From overall concepts to the smallest details. Remote in your offices or at home. You’re a recent Lobster customer? Or you’ve been with us for a while? Lobster_data or Lobster_pro? No matter whether you’re just looking to gain a bit of confidence when using our products. Or you want to become a fully-fledged expert. The Lobster Academy has options for any level of experience. And we actively encourage learning by doing.

You want to train with us?
Get in touch today.

WE’VE GOT IT COVERED.

LOBSTER CUSTOMER CARE.

Customer relations. Customer experience. It’s what our Customer Care team lives for. To give you the tricks of the trade so you can harness the full potential of our software. So you can be confident when choosing a different licence, new modules, updates or support. So you’re in the Lobster loop when it comes to our webinars or our trainings in the Academy. So you know about upcoming discounts or federal subsidies. So you can access newsletter with up-to-date insights. So you can find out about our services. And so we can find out about you.

GET IN TOUCH

NO TICKET PING PONG HERE.

TECHNICAL SUPPORT. USER SUPPORT.

One ticket. One ticket owner! And even if the internal swarm is on-hand to help: you just have the one point of contact for all queries. Until your ticket is closed. Our experts are best contacted by email, or if its particularly urgent by telephone. We don’t do chat bots. We do the Lobster Human Response. In German and in English. Plus, our support statistics speak for themselves: 90% of all tickets are answered in three hours. Over 25% are resolved in a day and almost 70% are closed in 3 days.

“Your commitment is unparalleled. I can’t believe you called five minutes before going on your vacation to ask how we were getting on. Incredible. :-).“

HEIKO LÃœNZER | PROJECT MANAGER | JOKA

NO TICKET PING PONG HERE.

USER SUPPORT. TECHNICAL SUPPORT. UPDATE & UPGRADE SUPPORT.

One ticket. One ticket owner! And even if the internal swarm is on-hand to help: you just have the one point of contact for all queries. Until your ticket is closed. Our experts are best contacted by email, or if its particularly urgent by telephone. We don’t do chat bots. We do the Lobster Human Response. In German and in English. Plus, our support statistics speak for themselves: 90% of all tickets are answered in three hours. Over 25% are resolved in a day and almost 70% are closed in 3 days.

“Your commitment is unparalleled. I can’t believe you called five minutes before going on your vacation to ask how we were getting on. Incredible. :-).“

HEIKO LÃœNZER | PROJECT MANAGER | JOKA

User Support

Customer-specific support with
  • mappings
  • general interface-related queries
  • best practice for using Lobster_data
  • changes to performance
  • efficient resource management
  • protocols for specific use cases

SAFETY IN THE SPECIFICS.

Our User Support is dedicated to the customer-specific deployment of Lobster_data. It offers them support with their unique challenges, use cases and requirements. It is mandatory in the first year of working with Lobster_data to ensure your company builds a solid understanding of the software.

Technical Support

Concrete, targeted support with
  • system-related issues
  • protocols
  • certificates
  • security settings
  • updates & upgrades ->
  • releases

SAVVY WITH THE SPECIFICS.

Our Technical Support offers help for all specific, not customer-related questions. It also supports users with updates and upgrades. And you can always choose to enhance your Technical Support package by adding additional special support services or 24/7 assistance subject to a separate agreement.

UPDATE & UPGRADE SUPPORT

Part of the Technical Support. Help with:
  • updates for bug fixing
  • help with patch downloads
  • support when adding functionalities
  • update and upgrade
  • installation support

RELIABLE REFRESHING.

Our Update and Upgrade Support is a core component of our Technical Support. It includes the delivery of updates for bug fixing and supports for all extensions of Lobster_data. Of course, all updates and upgrades are tested intensively before delivery, so that they can be installed trouble-free during operation.

YOU´LL NEVER WALK ALONE.

LOBSTER IT SERVICES: IMPLEMENTATION, TRAINING & SUPPORT

Lobster services and training courses are for newbies and old hands alike. Want to run the software on-premise? Or maybe in the cloud? Would you rather take care of the solution yourself or delegate? Maybe you’d like to upgrade to the next Edition or expand your current solution with custom add-ons? Keen to help your employees become lobster-literate? Looking for information on new modules, releases or customer discounts? Maybe you’re looking for support with occasional hiccups? Lobster is happy to help!
Delivery & Service Models
Licences & Editions
Consulting & Training
Lobster Academy
Customer Care
Support

YOU ORDER. WE DELIVER.

LOBSTER DELIVERY AND SERVICE MODELS.

  • drawn-star.png On-premises & in the cloud
  • drawn-star.png Free up core IT resources
  • drawn-star.png Over 20 years of experience
Read more

JUST THE WAY YOU LIKE IT.

LICENCES. EDITIONS. DEPLOYMENTS.

Licensing with Lobster is incredibly flexible. Because we care about adapting our software solutions Lobster_data, Lobster_pro and Lobster_pim to the specific needs of our customers. And needs change. Which is why Lobster offers three Editions, a range of deployment options, a subscription model with a myriad of features included by default, optional add-ons, additional cloud services… and and and.
  • drawn-star.png Three scalable Editions: Starter, Business & Enterprise
  • drawn-star.png Gradual expansion with optional add-ons and services
  • drawn-star.png Free test system for every Licence and every Edition
  • drawn-star.png Deployment either on-premises, in your own cloud or the Lobster Cloud
  • drawn-star.png Easy migration without additional technical resources
  • drawn-star.png Rapid activation via the Lobster online system
  • drawn-star.png Just one dedicated Licence number per system
Get in Touch

ADVICE AND ACTION.
ACROSS THE BOARD.

LOBSTER CONSULTING & TRAINING.

Software is not an end into itself. It is a tool for digital action. And sometimes you may need a little support along the way. To answer initial questions. Before choosing our software. Now and again when adding Lobster packages or optional extensions. For mappings, configurations, process migrations, monitoring and interfaces. Or with bigger projects when the time comes. We organise the foundation and admin training courses for your employees. Tailored to your company’s requirements. Whether remote, in your offices or at ours.

Get in Touch

The Lobster Academy

You want to train with us?
Get in touch today.

WE’VE GOT IT COVERED.

LOBSTER CUSTOMER CARE.

Customer relations. Customer experience. It’s what our Customer Care team lives for. To give you the tricks of the trade so you can harness the full potential of our software. So you can be confident when choosing a different licence, new modules, updates or support. So you’re in the Lobster loop when it comes to our webinars or our trainings in the Academy. So you know about upcoming discounts or federal subsidies. So you can access newsletter with up-to-date insights. So you can find out about our services. And so we can find out about you.
Get in Touch

NO TICKET PING PONG HERE.

USER SUPPORT. TECHNICAL SUPPORT. UPDATE & UPGRADE SUPPORT.

One ticket. One ticket owner! And even if the internal swarm is on-hand to help: you just have the one point of contact for all queries. Until your ticket is closed. Our experts are best contacted by email, or if its particularly urgent by telephone. We don’t do chat bots. We do the Lobster Human Response. In German and in English. Plus, our support statistics speak for themselves: 90% of all tickets are answered in three hours. Over 25% are resolved in a day and almost 70% are closed in 3 days.

„“Your commitment is unparalleled. I can’t believe you called five minutes before going on your vacation to ask how we were getting on. Incredible. :-).“

HEIKO LÃœNZER | PROJECT MANAGER | JOKA