The world’s leading supplier of premium chocolate, Lindt & Sprüngli, is based in Kilchberg (CH) with 12 production sites across Switzerland, Europe and the USA. In all, the chocolatier is represented in more than 120 countries and employs over 14,000 people.

In its efforts to ensure comprehensive digital transformation, Lindt & Sprüngli had to eliminate inefficiencies, resolve manual data problems and find out how to stop storing important information locally. These challenges were impacting the company’s supply chain visibility and making it difficult to provide customers with conclusive information.

To overcome these issues, Lindt & Sprüngli opted for Lobster_pro, a solution that ensures global, real-time data availability. Benefits of this include track & trace functionalities, time window management, real-time shipping status updates (condition of goods, temperature, GPS position), 24/7 information for customers via user-friendly dashboards, proactive alerts in case of deviations, managing of deliveries to and from loading bays, detailed cost management and CO2 emissions calculations. Our solution has also allowed Lindt & Sprüngli to manage its API/EDI interfaces with its service providers.